Last updated: 4 September 2026
Welcome to Trina Shoppy. These Terms, Returns & Delivery provisions apply when purchasing products, requesting deliveries, using our errands services or otherwise transacting with Trina Shoppy.
By placing an order or requesting a service, you acknowledge these terms.
1. Products and Availability
Trina Shoppy offers fashion, lifestyle and related products through our website, WhatsApp and other sales channels.
Product availability may change without notice. An item appearing on the website does not always guarantee that the exact colour, size, design or quantity remains available at the time an order is placed.
We may confirm availability with the customer before completing an order.
2. Product Images, Colours and Descriptions
We make reasonable efforts to present products accurately.
However, colours may appear slightly different depending on lighting, photography, screen settings and individual devices.
Some products may also have minor variations in patterns, finishing, packaging or appearance, particularly where manufacturers supply assorted designs.
Customers are encouraged to confirm important specifications before making payment.
3. Prices
Prices displayed on our website or communicated through our sales channels may be updated from time to time.
Where there is an obvious pricing error or an outdated price, Trina Shoppy may notify the customer before completing the transaction.
Wholesale and reseller pricing may differ from normal retail pricing and may depend on quantity.
4. Ordering Through WhatsApp
Many Trina Shoppy orders are completed through WhatsApp.
Sending an enquiry through WhatsApp does not automatically reserve an item.
An order is considered confirmed once the necessary product details, availability, price, delivery or collection arrangements and payment requirements have been agreed.
Customers should verify the product, colour, size, quantity and delivery details before confirming an order.
5. Payment
Customers should use payment instructions provided through Trina Shoppy’s official communication channels.
Customers are responsible for confirming that payment details are correct before making a transaction.
Where applicable, proof of payment may be requested before goods are released or dispatched.
6. Collection
Customers may be offered collection arrangements depending on the product and location.
Collection details should be confirmed before travelling.
Customers are encouraged to inspect products during collection where reasonably possible.
7. Delivery
Trina Shoppy may arrange deliveries within Nairobi and to other parts of Kenya through suitable delivery or courier services.
Delivery charges may vary depending on:
- Destination
- Distance
- Parcel size or weight
- Delivery urgency
- Courier or transport provider
The applicable delivery charge will normally be communicated before dispatch.
Estimated delivery times are provided in good faith but may be affected by traffic, weather, courier delays, public holidays, incorrect delivery information or circumstances outside our reasonable control.
8. Customer Delivery Information
Customers are responsible for providing accurate:
- Name
- Telephone number
- Delivery location
- Landmark or address information
- Any other information necessary to complete delivery
Trina Shoppy may not be responsible for additional costs or delays caused by incorrect or incomplete information supplied by the customer.
9. Returns and Exchanges
If you receive a wrong, defective or materially damaged product, contact Trina Shoppy as soon as reasonably possible and provide relevant details or photographs.
Where appropriate, we may arrange an exchange, replacement, refund or another suitable resolution after reviewing the matter.
Returned products should ordinarily be:
- Unused
- Unworn
- In substantially the same condition in which they were received
- Accompanied by relevant packaging or accessories where applicable
Products that have been used, damaged after delivery, altered or otherwise rendered unsuitable for resale may not qualify for return or exchange unless the issue resulted from a defect that was present when supplied.
10. Change-of-Mind Returns
Change-of-mind returns or exchanges may be considered depending on the product and circumstances but are not automatically guaranteed.
Customers are therefore encouraged to confirm size, colour, design and other important details before purchasing.
Any associated transport or delivery costs may be borne by the customer where the return does not result from an error by Trina Shoppy.
11. Wrong or Defective Items
If Trina Shoppy supplies an incorrect item or an item is confirmed to have a qualifying defect that existed when supplied, we will work with the customer toward an appropriate solution.
This may include:
- Replacement
- Exchange
- Repair where appropriate
- Refund
- Another mutually agreed solution
12. Refunds
Where a refund is approved, the refund method and processing arrangements will be communicated to the customer.
Refunds are subject to confirmation of the relevant circumstances and, where applicable, inspection or return of the affected product.
Original delivery charges may not be refundable where the delivery service was successfully completed, except where Trina Shoppy determines otherwise because of an error attributable to us.
13. Order Cancellations
Customers should contact us as soon as possible if they wish to cancel an order.
An order may not be cancellable after it has been dispatched, purchased on the customer’s behalf, customised, specially sourced or otherwise committed to fulfilment.
Where cancellation remains possible, any refund will be handled according to the circumstances of the transaction.
14. Sizing
Customers are responsible for checking sizes before ordering.
Sizing can vary between manufacturers and product types. Where measurements or sizing information are available, customers are encouraged to use them instead of relying solely on general size labels.
15. Errands and Personal Shopping Services
Where Trina Shoppy provides an errands, sourcing or purchasing service on behalf of a customer, prices, transport charges, service fees and other costs should be agreed before the service is undertaken.
Availability and prices offered by third-party traders or markets can change.
Trina Shoppy will make reasonable efforts to follow the customer’s instructions but cannot guarantee third-party stock availability.
Once a specific product has been purchased on a customer’s instructions, cancellation or return may depend on the original seller’s terms and the circumstances of the purchase.
16. Third-Party Couriers and Service Providers
We may use independent couriers, transport providers, payment platforms or other third parties to complete transactions.
Where appropriate, such services may also be subject to the provider’s own terms.
Trina Shoppy will make reasonable efforts to assist customers where delivery problems occur.
17. Website Information
We aim to keep information on trinashoppy.com accurate and current.
However, occasional typographical errors, outdated prices, unavailable products or technical errors may occur.
We reserve the right to correct such information when identified.
18. Fraud and Misuse
Trina Shoppy may refuse or cancel transactions reasonably suspected of fraud, misuse, unlawful activity or abuse of our services.
Customers should communicate only through our genuine Trina Shoppy contact channels and should verify unusual payment requests before sending money.
19. Changes to These Terms
We may update these Terms, Returns & Delivery provisions from time to time as our products, services and business operations develop.
The current version will be published on this page together with the date it was last updated.
20. Contact
For questions concerning an order, delivery, return or these terms, contact Trina Shoppy using the contact information or WhatsApp options available on our website.
Trina Shoppy
Nairobi, Kenya