Last updated: 4 September 2026
Trina Shoppy respects your privacy and is committed to protecting the personal information you provide when using our website, contacting us, purchasing products, applying for opportunities, or using our services.
This Privacy Policy explains what information we may collect, how we use it, and the choices available to you.
1. Information We Collect
Depending on how you interact with Trina Shoppy, we may collect information such as:
- Your name
- Telephone or WhatsApp number
- Email address
- Delivery or collection location
- Information submitted through contact, reseller, seller, partnership, career or enquiry forms
- CVs, applications and related information where you apply for an opportunity
- Product enquiries and order information
- Communications you send to us through WhatsApp, email or website forms
We may also automatically receive limited technical information when you visit the website, such as your IP address, browser type, device information, pages visited and cookies or similar technologies.
2. How We Use Your Information
We may use information collected through the website to:
- Respond to enquiries
- Process and coordinate orders
- Arrange deliveries and collections
- Communicate with customers through WhatsApp, phone or email
- Process reseller, commission seller and partnership enquiries
- Review job or opportunity applications
- Improve our website, products and services
- Understand website traffic and usage
- Prevent fraud, abuse and security threats
- Meet legal or regulatory requirements
- Display and measure advertising where applicable
3. WhatsApp and Other Communication Services
Trina Shoppy may use WhatsApp to communicate with customers and prospective customers about products, orders, delivery, enquiries and other requested services.
When you communicate with us through WhatsApp or another third-party communication service, information may also be processed according to that service provider’s own privacy practices.
4. Cookies and Similar Technologies
Trina Shoppy may use cookies and similar technologies to make the website function correctly, remember preferences, understand website traffic, improve performance and support advertising.
You may control or delete cookies using your browser settings. Where required, visitors may also be presented with a consent message allowing them to manage their cookie and advertising choices.
5. Google Services and Advertising
Trina Shoppy may use Google services including Google Search Console, Google Analytics and Google AdSense.
Google and other advertising technology providers may use cookies, web beacons, IP addresses and similar identifiers when advertising or measurement services operate on this website.
Third-party vendors, including Google, may use cookies to serve and measure advertisements. Advertising may be influenced by a visitor’s previous activity on this website or other websites, subject to the visitor’s settings, consent choices and applicable law.
Visitors can manage their Google advertising preferences through Google’s advertising and privacy controls.
Google requires publishers to disclose this type of data collection and cookie use in their privacy policies. Google Help
6. Information Sharing
Trina Shoppy does not sell customers’ personal information.
We may share information only where reasonably necessary with service providers that help us operate the business, such as:
- Delivery and courier providers
- Website hosting and technical service providers
- Payment or transaction service providers
- Communication platforms
- Analytics and advertising providers
- Professional advisers or government authorities where legally required
Service providers may have their own privacy policies governing how they process information.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business records, resolve disputes, prevent fraud or comply with legal requirements.
Information that is no longer reasonably required may be deleted or anonymised where appropriate.
8. Security
We take reasonable steps to protect information submitted through our website against unauthorised access, misuse, loss or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
9. Your Privacy Rights
Depending on applicable law, you may request to:
- Know what personal information we hold about you
- Correct inaccurate information
- Request deletion of information where appropriate
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
Requests may be made through the contact information provided on the Trina Shoppy website.
10. Children’s Privacy
Our website and commercial services are not intended to knowingly collect personal information from children without appropriate consent where required.
If we become aware that information has been provided inappropriately by a child, we may take reasonable steps to remove it.
11. External Websites and Services
Our website may contain links to third-party websites, social media platforms, WhatsApp or other services.
Trina Shoppy is not responsible for the privacy practices of websites or services operated by third parties. Visitors should review the relevant provider’s privacy information when leaving our website.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal requirements.
The latest version will be published on this page together with the date it was last updated.
13. Contact Us
For questions about this Privacy Policy or personal information handled by Trina Shoppy, please contact us through the contact details or WhatsApp options provided on our website.
Trina Shoppy
Nairobi, Kenya